Terms & Conditions
Welcome to Ojas Lumen. By accessing our website or using our services, you agree to comply with these Terms & Conditions. Please read them carefully before making a booking, submitting an enquiry, or using any information or services provided through our website.
Effective Date: 12 August 2026
1. About Ojas Lumen
Ojas Lumen provides wellness, Ayurvedic, accommodation, and mindful living experiences. The information presented on our website is intended to provide general information about our facilities, treatments, programmes, accommodation, and services.
We reserve the right to modify, update, or discontinue any service, programme, facility, or website content without prior notice.
2. Website Use
By using this website, you agree to:
- Use the website only for lawful purposes.
- Provide accurate and genuine information when submitting forms or enquiries.
- Not attempt to interfere with the operation or security of the website.
- Not copy, reproduce, distribute, or commercially exploit website content without prior written permission.
- Not use the website in a way that may harm Ojas Lumen, its visitors, or its services.
3. Bookings and Reservations
Bookings for accommodation, treatments, wellness programmes, and other services are subject to availability and confirmation by Ojas Lumen.
Submitting an enquiry or booking request through the website does not automatically guarantee a confirmed reservation.
A booking will be considered confirmed only after confirmation from Ojas Lumen and, where applicable, completion of the required payment or advance payment.
Guests are responsible for providing accurate booking and contact information.
4. Payments
Where advance payment or full payment is required, the applicable amount and payment terms will be communicated during the booking process.
Payments may be processed through third-party payment providers. Their respective terms and conditions may also apply.
Ojas Lumen reserves the right to modify pricing, packages, or promotional offers without prior notice. Prices applicable to an already confirmed booking will be subject to the terms communicated at the time of confirmation.
5. Cancellation and Refunds
Cancellation and refund policies may vary depending on the accommodation, treatment, wellness programme, package, or booking arrangement.
Any applicable cancellation charges, refund conditions, or changes to a reservation will be communicated at the time of booking or confirmation.
Guests are encouraged to review the applicable cancellation policy before making payment.
6. Ayurvedic and Wellness Services
Ayurvedic treatments, wellness programmes, yoga, meditation, and related activities are provided as part of a holistic wellness experience.
Information provided on the website about Ayurvedic practices and wellness services is for general informational purposes and should not be considered a substitute for professional medical diagnosis or treatment.
Guests should disclose relevant health, allergy, medication, dietary, or other important information before participating in treatments or wellness activities.
Ojas Lumen may recommend changes to or decline a particular treatment or activity when it is considered unsuitable for an individual’s circumstances.
7. Guest Responsibilities
Guests are expected to:
- Follow the rules and guidelines provided by Ojas Lumen.
- Treat staff, other guests, property, and facilities with respect.
- Provide accurate information relevant to their stay or treatment.
- Follow safety instructions and treatment-related recommendations.
- Take reasonable care of Ojas Lumen property and facilities.
Guests may be responsible for costs arising from intentional or negligent damage to property.
8. Health and Safety
Certain treatments, activities, or wellness programmes may not be suitable for everyone.
Guests should inform Ojas Lumen about relevant health conditions, allergies, medications, injuries, dietary requirements, or other circumstances that may affect participation.
Ojas Lumen reserves the right to modify, postpone, or decline a treatment or activity where necessary for safety or wellbeing.
9. Intellectual Property
All content available on the Ojas Lumen website, including text, photographs, graphics, logos, videos, designs, trademarks, and other materials, is owned by or licensed to Ojas Lumen unless otherwise stated.
You may view and use the website for personal, non-commercial purposes only.
No website content may be reproduced, copied, modified, distributed, published, or commercially used without prior written permission.
10. Photography and Content
Ojas Lumen may use photographs, videos, or other promotional content created at the property for marketing purposes, subject to applicable permissions and privacy requirements.
Guests who do not wish to appear in promotional material may inform the Ojas Lumen team.
11. Third-Party Links and Services
Our website may contain links to third-party websites, payment providers, booking platforms, or other external services.
Ojas Lumen does not control these external websites and is not responsible for their content, availability, security, or terms and conditions.
Users should review the applicable terms and privacy policies of third-party services before using them.
12. Website Availability
We aim to keep the website accurate, secure, and available; however, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.
Website content may occasionally be updated, changed, suspended, or temporarily unavailable due to maintenance or technical issues.
13. Limitation of Liability
To the extent permitted by applicable law, Ojas Lumen shall not be responsible for losses arising from circumstances beyond its reasonable control, including natural events, technical failures, travel disruptions, government restrictions, or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.
14. Force Majeure
Ojas Lumen will not be liable for failure or delay in providing services caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, epidemics, government actions, transportation disruptions, strikes, power failures, or other unforeseen events.
In such circumstances, we will make reasonable efforts to assist guests and provide suitable alternatives where possible.
15. Changes to These Terms
Ojas Lumen may update these Terms & Conditions from time to time to reflect changes in our services, policies, or legal requirements.
The updated version will be published on this page with the revised effective date. Continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or the services provided by Ojas Lumen shall be subject to the jurisdiction of the appropriate courts in Kerala, India.
17. Contact Us
If you have any questions regarding these Terms & Conditions, bookings, services, or other matters, please contact us.
Ojas Lumen
Hospital Road, Vizhinjam,
Kerala – 695521, India
Phone: +91 94475 53562
Email: ojaslumen@gmail.com