privacy policy
Effective Date: 12 August 2026
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit an enquiry through our website
- Contact us by phone, email, or other communication channels
- Make a booking or request information about our accommodation
- Enquire about Ayurvedic treatments or wellness programmes
- Subscribe to our newsletter or updates
- Submit information through contact or enquiry forms
This information may include your name, email address, phone number, address, travel details, and any other information you choose to provide.
2. How We Use Your Information
- Respond to your enquiries and requests
- Process bookings and reservations
- Provide information about our accommodation, treatments, and wellness programmes
- Communicate with you regarding your stay or enquiry
- Improve our website, services, and guest experience
- Send updates or promotional information where you have chosen to receive them
- Maintain the security and proper functioning of our website
3. Cookies and Website Data
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website, and provide a better browsing experience.
Cookies may collect information such as browser type, device information, pages visited, and general website usage patterns.
You can adjust your browser settings to manage or disable cookies. Some website features may not function properly if cookies are disabled.
4. Sharing of Information
Ojas Lumen does not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers or partners when required to operate our website, process enquiries, manage bookings, provide requested services, or comply with applicable legal requirements.
Where information is shared with service providers, we take reasonable steps to ensure that it is handled appropriately.
5. Payment Information
If payments are processed through a third-party payment provider, your payment or card details may be handled directly by that provider according to its own privacy and security policies.
Ojas Lumen does not intentionally store complete credit or debit card details on its website unless specifically required and lawfully permitted.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide our services, maintain business records, resolve disputes, or comply with applicable legal obligations.
When personal information is no longer required, we may securely delete or anonymize it.
8. Third-Party Websites
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.
Ojas Lumen is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where applicable
- Withdraw consent for certain communications
- Request information about how your personal information is being used
10. Children's Privacy
Our website and services are not intentionally designed to collect personal information from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.
11. Changes to This Privacy Policy
Ojas Lumen may update this Privacy Policy from time to time to reflect changes in our services, website practices, or applicable legal requirements.
Any updates will be published on this page with a revised effective date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.
Ojas Lumen
Hospital Road, Vizhinjam,
Kerala – 695521, India
Phone: +91 94475 53562
Email: ojaslumen@gmail.com